01653 617718sales@just1source.com

Our Policies

Employees

Just 1 Source group of companies promote the highest standards of racial, ethnic, sexual, disability and age equality, we have a comprehensive workforce development plan which aims to cultivate individuals in line with their career aspirations and, at the same time, address the capacity and skills needs of our growing business. Just 1 Source will actively promote any employee wishing to embark on any work for a charitable reason.

Customers

The culture within our business is to build long term relationships with our clients. Through these close links and continual dialogue our business has met ever changing business needs and remains at the forefront of our industry. Our commitment is to hold high levels of stock in our main UK warehouse ensuring constant supply of our product range. Our mission is to continually achieve “Total Customer Satisfaction” and this philosophy has enabled our business to grow through long-term retention.

Suppliers

Our ethos with our supply chain is to promote business partners that offer environmentally friendly products and keep waste products and emissions to a minimum. Our policies are both conveyed to all suppliers and preference given to those who mirror the ethics within our business. We have regular audits of all main suppliers to ensure the high quality of our products is consistent and that corporate responsibility is reflected.

Environment

Just 1 Source has an environmental policy in place as part of our social responsibility. This is not just lip service but we actively promote recycling and utilise used boxes and pallets in our warehouse facility. The concept of our national distribution networks vastly reduces the mileage that vehicles need travel and therefore vastly reduces emissions as a consequence.

Summary

Our business is all about relationships on a one to one level as well as corporately. Long term suppliers and customers are integral to the ongoing success of Just 1 Source & Supply. Director with ownership for policy

David B Lawson
Managing Director

The company is dedicated to the quality policy that ensures its services fully meet the requirements of its customers at all times. The goal of the company is to achieve a high level of customer satisfaction at all times. Commitment to the implementation of supporting managerial and business operational systems is essential to realising that goal.

Just 1 Source & Supply believes in the concept of client and supplier working together in pursuing this policy and in continually striving for improvements in service quality.

The quality policy is based on 3 fundamental principles:

  1. Ensuring that we fully identify and conform to the needs of our customers.
  2. Looking at our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them.
  3. Everyone understanding how to do their job and doing it right first time.

To ensure that the policy is successfully implemented, staff will be responsible for identifying customer requirements and ensuring that the correct procedures are followed to meet those requirements. Objectives needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy, will be set, determined and monitored at Management Review.

This Company undertakes to supply only safety equipment that fully complies with the standards and regulations and claims made relating to those products.  Where appropriate, this Company will maintain up to date technical files and associated documentation to ensure that regulatory compliance information can be supplied upon request.  Where products are sourced from external organisations which hold technical files relating to the products being offered, this company will request confirmation that these files are current, complete, contain appropriate conformity assessment information and; where relevant, regulatory compliance certificates and will take all necessary steps to confirm the validity of the compliance documentation held by that external supplier in respect of the products being sourced.

The quality policy principles and objectives will be communicated and available to staff at all times. Training will be an integral part of the strategy to achieve the objectives.

Our Company will constantly review and improve on our services to ensure tasks are completed in the most cost effective and timely manner for the benefit of all our customers.  We shall ensure that all our personnel understand and fully implement our Company’s policies and objectives and are able to perform their duties effectively through an ongoing review and training programme.

David B Lawson
Managing Director

Our reputation is one of our most valuable assets. That’s why we demand and maintain the highest ethical standards.

At Just 1 Source & Supply Ltd, we recognize the obligations we have towards staff, shareholders, customers, suppliers, competitors and the community as a whole.

Ethical policy

We require all employees to abide by our ethical policy, which prohibits all forms of illegal or immoral behaviour. This policy helps us to uphold the reputation of our company and staff, and maintains public confidence in Just 1 Source & Supply Ltd.

We encourage staff to promptly report any potentially illegal, improper or unethical conduct that they become aware of, at their workplace or in connection with their work.

We believe we have an environment that enables staff to raise genuine and legitimate concerns internally.

Customers

We believe integrity is vital when dealing with customers – because that’s the key to a long and successful business relationship.

Our aim is to provide products and services that give fair value and consistent quality, reliability and safety, in return for fair reward.

We also operate an effective and efficient organisation, focused on meeting customer objectives.

We only deal with ISO 9001 certified factories that highlights our target to improve the effectiveness of our quality management systems in order to benefit our customers.

Partners and suppliers

We seek to influence our suppliers to operate to similarly high standards as ourselves, and we conduct regular checks to help make this happen.

To the best of our knowledge, the following codes of conduct are practiced:

No harsh or inhumane treatment is allowed

Working conditions are safe and hygienic

Child labour shall not be used

Living wages are paid

We conduct risk assessments of new suppliers before they supply their first orders to us.

Environment

As a responsible business, we are aware of our impact on the environment. That’s why we work in accordance with the environmental management guidelines

Health and safety

We aim to ensure a safe and healthy working environment for all our employees. We aim to comply with all relevant local legislation or regulations, along with best-practice guidelines recommended by national health and safety authorities.

We liaise with staff about policies and practices, so we can continue to maintain a healthy, safe and enjoyable environment.

Community

We continue to support and encourage all of our employees and businesses to find new ways of helping their community.

 

Dave Lawson

Managing Director

Modern slavery is a heinous crime and a morally reprehensible act that deprives a person’s liberty and dignity for another person’s gain. It is a real problem for millions of people around the world, including many in developed countries, who are being kept and exploited in various forms of slavery.  Every company is at risk of being involved in this crime through its own operations and its supply chain.

At JUST 1 SOURCE & SUPPLY, we have a zero-tolerance approach to modern slavery, and are fully committed to preventing slavery and human trafficking in our operation and supply chain. We have taken concrete steps to tackle modern slavery, as outlined in our statement.  This statement sets out the actions that we have taken to understand all potential modern slavery risks related to our business and to implement steps to prevent slavery and human trafficking.

 

Our business and supply chains

We establish a relationship of trust and integrity with all our suppliers, which is built upon mutually beneficial factors. Our supplier selection an on-board procedure includes due diligence of the supplier’s reputation, respect for the law, compliance with health, safety and environmental standards, and references.

We haven’t been made aware of any allegations of human trafficking/slavery activities against any of our suppliers, but if we were, then we would act immediately against the supplier and report it to the authorities.

 

Risk Assessment

In the past year, we conducted a risk assessment of our supply chain by taking into account:

  • The risk profile of individual countries based on the Global Slavery index
  • The business services rendered by the suppliers
  • The presence of vulnerable demographic groups
  • A news analysis and the insights of labour and human rights groups

This assessment will determine our response and the risk controls that we implement.

 

Policies

JUST 1 SOURCE & SUPPLY operates the following policies for identifying and preventing slavery and human trafficking in our operations:

  • Whistleblowing Policy – we encourage all employees, customers and suppliers to report any suspicion of slavery or human trafficking without fear of retaliation. We provide a confidential helpline to protect the identity of the whistleblowers.
  • Code of Conduct – our code encourages employees to do the right thing by clearly stating the actions and behaviour expected of them when representing the business. We strive to maintain the highest standards of employee conduct and ethical behaviour when operating abroad and managing our supply chain.
  • Purchasing code – we have updated our Purchasing Code and supplier contracts to make explicit reference to slavery and human trafficking.

 

Supplier due diligence

JUST 1 SOURCE & SUPPLY conducts due diligence on all new suppliers during on-boarding and on existing suppliers at regular intervals. This includes:

  • Assessing risks in the provision of particular services
  • Auditing the suppliers, and their health and safety standards, labour relations and employee contracts.
  • Requiring improvements to substandard employment practices.
  • Sanctioning suppliers that fail to improve their performance in line with our requirements.

We require all suppliers to attest that:

  • They don’t use any form of forced, compulsory or slave labour
  • Their employees work voluntarily and are entitled to leave work
  • They provide each employee with an employment contract that contains a reasonable notice period for terminating their employment
  • They don’t require employees to post a deposit/bond and don’t withhold their salaries for any reasons
  • They don’t require employees to surrender their passports or work permits as a condition of employment

 

Awareness

JUST 1 SOURCE & SUPPLY has raised awareness of modern slavery issues to all its employees and suppliers. Regular e-mails are circulated focusing specifically on modern slavery, which explain:

  • Our commitment in the fight against modern slavery
  • Red flags for potential cases of slavery or human trafficking
  • How employees should report suspicions of modern slavery

 

Measuring how we’re performing

JUST 1 SOURCE & SUPPLY has defined a set of key performance indicators and controls to combat modern slavery and human trafficking in our organisation and supply chain. These include:

  • How many employees have received a copy of this statement?
  • How many suppliers have filled our ethics questionnaire?
  • How many reports have been made by our employees that indicate their awareness of and sensitivity to ethical issues?

 

This statement is an on-going document and has been approved by the board of JUST 1 SOURCE & SUPPLY. Upon amendment it is approved at the most recent board meeting to the date of amendment.

David B Lawson
Managing Director

Privacy policy

Who we are?

Just 1 Source & Supply Ltd (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

This Policy explains how we use any personal information we may receive about you when you use our websites or when you use or are a recipient of our services. Our services are provided to you in conjunction with our network of delivery partners. For the avoidance of doubt, our delivery partners are independently owned businesses who all comply with GDPR.

Just 1 Source & Supply Ltd registered office is at Yorkshire House, Barton Hill, Whitwell, York and we are a company registered in England and Wales under company number 6689740. We are registered on the Information Commissioner’s Office Register registration number A8336155, and act as the joint data controller and processor in relation to data supplied to us to process an order. In respect of personal data contained within any orders processed through our network, Just 1 Source & Supply Ltd is neither a data processor nor a controller. Our Data Protection Officer can be contacted at accounts@just1source.com

 Information that we collect:

Just 1 Source & Supply Ltd may collect personal information about you when:

  • you place and order for our products
  • you use our services through the network of collection and delivery partners
  • you use our websites
  • you contact us
  • you are a recipient of our services

We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

We may collect the following types of information:

  • Your name
  • Address
  • Email address
  • Landline Telephone Number
  • Mobile Telephone Number
  • Proof of delivery signature
  • IP address

 

Why we collect this information:

Just 1 Source & Supply Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice.

The purposes and reasons for processing your personal information are detailed below:

  • To provide information on offers available from time to time
  • We provide an unsubscribe option on all electronic information
  • To enhance and improve your experience of our services
  • To send you service-related emails and text messages relating to your order
  • If you call our customer service centre, we may record your call if you give us consent to do so. These recordings are used for training and quality control purposes

 

How do we collect this information?

  • Just 1 Source & Supply Ltd collects personal information:
  • From data used for opening an account with us.
  • Requesting a quotation or placing an order with us.
  • Directly from recipients. e.g. If you submit a customer service enquiry through our website, or contact our customer service centre via. email or telephone.
  • When our services are provided together with a business partner – the information is collected by the business partner in order for us to provide you with the product or service.
  • Directly from job applicants e.g. if you submit a job application to us directly via email or through our recruitment partners.

 

Sharing and disclosing your personal information:

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Just 1 Source & Supply Ltd uses selected third parties to provide our services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Your personal information may be provided to:

Our network of delivery partners – a full listing of our delivery partners can be supplied onrequest.

Selected third parties – a full listing of our business partners can be supplied on request.

Other third parties – this includes the police, law enforcement agencies, fraud preventionagencies for the purposes of crime detection, prevention and/or legal proceedings.

Safeguarding measures:

Just 1 Source & Supply Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have multiple layers of security in place.

How long do we keep your data?

Just 1 Source & Supply Ltd retains personal information for only as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep details of your order for a minimum of 6 years after which time it will be destroyed. We destroy the personal information element of your delivery after two years, this personal information includes, but is not limited to:

  • Your name
  • Your email address
  • Telephone numbers
  • The signature of the person that signed for the goods

Legitimate interests:

Just 1 Source & Supply Ltd and our network of delivery and collection partners may occasionally process your personal information under the legitimate interests’ legal basis.

Where this is the case, we have carried out a Legitimate Interests’ Assessment (LIA) where necessary to ensure that we have weighed your interests and any risk posed to you against our own interests, ensuring that they are proportionate and appropriate.

We use the legitimate interests’ legal basis for the following:

  • Sending marketing post and/or emails to business contacts where we have identified our services of being a benefit to a potential business customer. Our communications comply fully with the Privacy and Electronic Communications Regulations 2003.
  • Such communications will be relevant, non-intrusive and you will always have the option to opt-out/unsubscribe at any time.
  • Network and information security – we may process your data for the purposes of detecting and preventing unauthorised access to our systems and IT Infrastructure for identifying acts of criminal activity.

Your rights:

You have the right to access any personal information that Just 1 Source & Supply Ltd

processes about you and to request information about:

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws, to exercise your data portability rights, and to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Consequences of Not Providing Your Data:

If your information is not passed on to us then we will not be able to affect delivery of your goods.

External links:

Our website has some hyperlinks to external websites. Just 1 Source & Supply Ltd is not responsible for the content of any of these sites, and the content of these sites does not represent the views of Just 1 Source & Supply Ltd nor does this imply our endorsement of the linked websites or any association with their operators.

Changes to our privacy policy:

Any changes to our privacy policy will be communicated to you. This policy is version 1.1 was last updated April 2018

Contacting us:

Just 1 Source & Supply Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, you wish to exercise your rights as specified in this notice, raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please contact us at:

Just 1 Source & Supply Ltd

Yorkshire House

Barton Hill

Whitwell

York

YO60 7JX

Email: accounts@just1source.com

You also have the right to lodge a complaint with the supervisory authority:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

SK9 5AF

Telephone: 0303 123 1113